Crucial Conversations: Tools for Talking When Stakes are High

Whenever you're not getting the results you're looking for, it's likely that a crucial conversation is keeping you stuck.

After more than thirty years of research in two dozen industries involving more than 25,000 individuals, David Maxfield has observed leaders struggle with poor performance, stalled change initiatives, low productivity, strained relationships, and general lack of results. David's observations confirm that leaders who avoid talking honestly with the right people about the right issues can expert poor results.

On the other hand, top-rated leaders routinely employ skills that turn diverse thought into synergy and synergy into results by mastering Crucial Conversations. In short, when the stakes are high, opinions differ, and emotions run strong, the best individuals, teams, and organizations:

Have the skills to step up to controversial and heated issues
Professionally discuss issues in a way that makes it safe for everyone to speak
Create an environment where people share their best ideas, make wise decisions, and then act on those decisions with conviction

Based on the New York Times bestselling book Crucial Conversations: Tools for Talking When Stakes are High, this captivating topic guides audiences through the steps to mastering crucial conversations and harnessing the power of turning every employee interaction into an experience that achieves synergy, alignment, and agreement.